Wipro Careers 2024 is Hiring System Engineer in Bengaluru location. The detailed eligibility and application process is given below.

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Wipro Careers 2024 details:

Company Website: wipro.com
Job Role: System Engineer
Experience: Freshers
Work Location: Bengaluru
Salary: Best in industry
Start Date: 6th April 2024
Qualification: Any Graduate

Job Description

Excellent communication skills,
Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
Answer incoming calls and respond to customer’s emails intimely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources andOffer Solution to customers.
Research, identify, and resolve customer complaints usingapplicable software.
Route calls and tickets to appropriate resources and Domains whocan best support he user,
Document all call information according to standard operatingprocedures.
Recognize, document, and alert the management team of trends incustomer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.