Diebold Nixdorf Careers Drive 2025: hiring freshers for Associate Service Desk Representative Candidates with Bachelor’s or Master Degree are eligible to apply. The detailed eligibility and application process are given below.
Diebold Nixdorf Careers 2025 Details:
| Hiring Organization Name | Diebold Nixdorf |
| Hiring Organization URL | www.dieboldnixdorf.com |
| Job Role | Associate Service Desk Representative |
| Qualification | Bachelor’s or Master’s Degree |
| Experience | Freshers |
| Batch | 2021 – 2025 |
| Salary | 4 – 12 LPA (Expected) |
| Job Location | Pune |
| Last Date | ASAP |
Responsibilities
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
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Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
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How to Apply For Diebold Nixdorf Careers ?
All interested and eligible candidates can apply Diebold Nixdorf Careers online by the following link as soon as possible.
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