American Express Careers 2024 | Hiring For Customer Care Professional | Gurgaon Location

American Express Careers 2024: Hiring Customer Care Professional from Any Graduate 2019/2020/2021/2022/2023 batch graduates at Gurgaon. The detailed eligibility and application process are given below.

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American Express Careers 2023 Details:

Company Website	americanexpress.com
Job Role	Customer Care Professional
Qualification	Any Graduate
Batch	2019/2020/2021/2022/2024 Batch
Experience	Fresher
Salary	Best in industry
Location	(Gurgaon) Haryana,
Last Date	As soon as possible

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How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

PA Servicing is all about interacting with clients (Program Administrators) who manage all aspects of card program from charge inquiry to expense management for the company. You will be the first point of contact for the Program Administrators who handle the entire corporate program and could have multiple cards and queries.

Some of the key metrics of this team are,

VIBES (Valuing Interactions By Evaluating Sentiment)
RCR (Repeat Caller Rate)
CHT (Call Handling Time)
ATS (Adherence to Schedule)
Quality/HOC & BST

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Job Responsibilities

Your role requires you to take ownership of the call and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction.
Deliver extraordinary service by responding to questions concerning administrative accounts at corporation level.
Assess mood, inquiry & profile of the PA and consult to share relevant messages and offers.
Understand the criticality & sensitivity of given responsibility as servicing involves high level executive officers of client organizations.
Contribute to a positive team environment by acknowledging others’ contributions and celebrating their success.
Should be able to provide alternatives and apply superior Service No call handling skills to ensure best possible solutions and FCR to customers.
Build rapport quickly with customers/clients and put them at ease.
Deliver on Employees, Customer & Shareholder Metrics as Per Goals
Proven high initiative and energy level with good influencing, decision-making and collaboration skills.