Accenture Careers 2024 hiring now Fresher – Application Tech Support Practitioner

Accenture Careers 2024 is Hiring Application Tech Support Practitioner in Gurgaon location. The detailed eligibility and application process is given below.

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Details About Accenture Careers 2023:

Company Website: accenture.com

Job Role: Application Tech Support Practitioner

Qualification: Bachelor Degree Graduation

Experience: 0-2 year(s) of experience

Batch: Not Mentioned

Salary: ₹4.7 – 6.9 LPA (Expected)

Job Location: Gurgaon

Last Date: ASAP

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Job Description

Role Title: Application Tech Support Practitioner
Role Description: Act as the liaison between clients and system/application, ensuring smooth operations and addressing client issues promptly.
Key Responsibilities:
- Provide service desk voice support to clients, accurately identifying and resolving issues.
- Manage service desk operations to maintain optimal system performance.
- Cultivate strong client relationships through effective communication.
- Utilize deep product knowledge to design and implement effective resolutions.
Required Skills:
- Service Desk Management
- Service Desk Voice Support
Desired Skills:
- N/A
Experience Required: 0-2 years
Educational Qualification: Bachelor’s Degree in any field

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Summary Points:

Position Title: Application Tech Support Practitioner
Responsibilities:
- Provide service desk voice support and oversee service desk operations.
- Interface with clients to define and resolve issues promptly.
- Ensure high-performance standards of system operations.
Professional & Technical Skills:
- Must-Have Skills: Service Desk Voice Support, Service Desk Management
- Desired Skills: Familiarity with Cloud Technologies, ITIL Framework experience
- Proficient in incident management, problem management, and change management.
- Experience with ticketing systems like ServiceNow or Remedy.
- Excellent written and verbal communication skills.
- Ability to thrive in a dynamic environment with multiple priorities.
Additional Information:
- Candidates should have 0-2 years of Service Desk Management experience.
- Preferably holds a degree in computer science, information technology, or a related field.
- Location: Gurugram office