American Express Careers 2024 is Hiring Customer Service Analyst in (Gurgaon) Haryana location. The detailed eligibility and application process is given below.

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American Express Careers 2024 details:

Company Website: www.americanexpress.com
Job Role: Customer Service Analyst
Experience: 0-3 years of Experience
Work Location: (Gurgaon) Haryana
Salary: ₹3 Lakhs to ₹ ₹ 5 LPA (Expected)
Qualification: Any Graduates

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How will you make an impact in this role?

The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts.
This role includes managing inbound as well as outbound calls with an 80/20 calling ratio.
Requires the handling of requests by partnering with internal teams as well as client managers.
Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance.
Review, analyze, and process merchant requests from the simple to the complex.
Review, understand, and apply information from business and legal documents, i.e., Articles of Inc., Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests.
Ensure timely execution of cases and following strict deadlines for enhanced merchant experience.
Strong analytical and collaboration skills.
Excellent written and verbal communication skills.
Demonstrates ability to be self-directed with excellent follow through.
Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care.
Able to interact professionally with all levels of clients.
Ability to manage multiple tasks simultaneously.
Working knowledge of MS Office products, i.e. Excel, Word, PowerPoint etc.
We work Monday – Friday – 1930 – 0400 IST shift.

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